Scotrail Cub 50 Renewal

Written by Karen Bryan

I received an email from Scotrail reminding me that my Club 50 railcard was due to expire in a couple of weeks.

I decided that it was well worth paying the £15 annual charge for the Scotrail Club 50 railcard. During the preceding 12 month period, I bought two £17 flat return fare tickets and, after deducting the £15 charge, saved around £20 on day return tickets to Glasgow, Edinburgh and Dundee.

You don’t receive a new railcard when you renew. I paid for my renewal online a few days before the expiry date. Then I received an email from Scotrail instructing me to re-activate my current railcard by presenting it to any member of staff, who would use their smart device to upload my new annual membership.

I went to the ticket window at Stirling railway station to request activation of  that my Club 50 membership. The clerk told me to swipe the railcard at the ticket vending machine, which I did.

Unusually, that day, which was the last day of my first twelve month Club 50 membership, the train conductor asked to see my Club 50 railcard. She informed me that my railcard expired that day. I told her that I had renewed my membership online a few day ago and that I had followed the instructions of the counter clerk to reactivate the railcard.

The conductor that the railcard had not been reactivated. I requested that he reactivate it with her smart device. She was unable to do this. She advised me to seek assistance at Edinburgh Waverley station and also to print out the renewal email to carry with me in case I couldn’t resolve the matter that day.

I spoke to two members of staff at Waverley, neither of them was able to reactivate my Club 50 railcard.

When I returned home that day, I logged onto my Scotrail account, and could see that my Club 50 membership had been renewed for another 12 months. As I haven’t used the train again since the day on which my initial membership expired, I am still unsure if my railcard has been reactivated.

What a palaver, with no resolution. Doing things online is supposed to make things easier e.g. avoiding having to queue up at a railway station to renew a railcard, not result in more hassle than the old way of doing things.