BT’s Partial Price Freeze

Written by Karen Bryan

I was pretty hacked off when I received an email from BT informing me that they were increasing the monthly cost of our fibre broadband by £2.50 and the monthly price of our Anytime Calls by 50p.

On this occasion, BT weren’t increasing the price of the line rental. The higher costs for broadband and calls equated to a price increase of around 8%, more than twice the rate of inflation (measured by CPI).

This was BT’s second price increase in 2017, as our monthly bill rose by £2 in April 2017.

BT did inform me that I could leave my contract without penalty due to their above inflation price hike.

I did some research and found that I could get the same package from EE for around £8 month less than BT’s increased price. I had read that EE’s customer service isn’t the greatest. But then, I wasn’t impressed by BT’s recent customer service when there was a fault on our landline.

However, it’s always good to have a price from a competitor before contacting your current supplier to try to haggle a price reduction.

A couple of days later, I phoned. I was offered a price freeze if I signed up for a new 18 month contract. However, that was only a freeze on the price of the broadband. The 5op increase in the Anytime Calls would still be applied. Also, I anticipate that the price for line rental and Anytime Calls will be increased a couple of times during the new 18 month contract.

As I had read that EE were also increasing their prices, I decided to stay with BT.

What I’d like from my landline and broadband provider is a total price freeze for the duration of the contract for which I sign up.