Beware of Sending Long Texts on TalkMobile

Written by Karen Bryan

I set up a maximum £1 additional spend limit on my TalkMobile X-Large 30 Day SIM account.

I wasn’t anticipating spending any more than the £15 a month, as the package included 2,500 minutes, 5,000 texts and 15GB of data.

There wasn’t an option to set the additional spend to zero, which would have been my preferred option.

However, one month I was charged 60p for two picture messages. I couldn’t understand this, as I don’t even know how to send a picture message, but I didn’t get around to querying it.

The following month, when I logged in to check how much data I had used, I saw that there was another 30p charge for a picture message. I contacted TalkMobile to try to get to the bottom of these additional charges.

Evidently, TalkMobile charge you for a picture message if you send a text comprising of more than 160 characters.

I found this strange as with both my other current provider Three, and my former provider BT Mobile, when I sent a text message which was  over 160 characters it was sent as two separate messages, thereby avoiding breaching the 160 character limit.

TalkMobile were unable to give me a reason why they didn’t split a longer text message into separate texts.

I can only assume that it is make a bit of extra revenue by charging unsuspecting customers who send an occasional long text message.