A Seamless Transition from GB Energy to Co-operative Energy

Written by Karen Bryan

electric meterGB Energy, our gas and electricity supplier, ceased trading on 26 November 2016.

Reassuringly, I read that according to Ofgem safeguards our supply would not be interrupted, and that our credit balance was safe.

At the stage, I wasn’t sure of the exact amount of our credit balance. The most recent bill had come through when I was in Edinburgh for a few days. I planned to log into my GB Energy account upon my return, But that was the weekend that GB Energy ceased trading, and I couldn’t access my account. I estimated that the balance was around £100.

I also read that Ofgem would appoint a new supplier. At that time, it was suggested that it might take a few weeks for the new supplier to be organised.

I was concerned that it appeared that there would be no compunction for our new supplier to honour our GB Energy Fixed 12 Sapphire tariff. The advice was to do nothing and wait for the new supplier to make contact. Then find out the cheapest tariff on offer from that supplier. If it wasn’t competitive, then to switch to a new supplier.

I thought that could all take at least a couple of months. During which time we might be on a tariff with higher prices through the new supplier than we’d been expecting to be pay on the GB Energy 12 month fixed rate tariff. This was doubly bad news as that period would cover the coldest Winter months.

I received an email from Co-operative Energy on 29 November 2016, three days after GB Energy ceased trading, informing me that that they would taking over responsibility for our GB Energy account from the following day. The good news was the Co-operative Energy were going to honour our GB Energy 12 month fixed rate tariff.

A couple of days later, I was able to log into my GB Energy account to see the latest bill and check my credit balance, which was just over £118.

I was very impressed with the speed of the transfer of our account from GB Energy to Co-operative Energy and the fact that Co-operative Energy were willing to keep us on the previous GB Energy 12 month fixed rate tariff.