Argos Fast Track Pointless If Collection Point Not Obvious

Written by Karen Bryan

After deciding to purchase an Acer CB5-311 Chromebook, I looked for the lowest price. Argos were selling the Chromebook for £180. But it wasn’t available at our local Argos store, or for home delivery. However, the Chromebook was available in-store at the Edinburgh North Bridge branch of Argos.

I was going to use the Argos Click and Collect service, which reserves the product for purchase until the end of the following day. Then I noticed that Argos now offer a Fast Track service, whereby you pay online and the product is set aside for a week. I thought that using the Fast Track service would save time, as the store was likely to be busy on a Saturday.

I received the Fast Track purchase confirmation email which gave a collection ID and PIN number.

My husband and I entered the Argos Edinburgh North Bridge store scanning for the Fast Track collection point. Neither of us would see it, so I joined the queue at the tills, which wasn’t too long.

When I reached the cashier, she told me that I should have gone straight to Collection B to pick up my purchase. I retorted that the Fast Track collection point should be made much more obvious to customers. The cashier then pointed to a none too large Fast Track sign at the right hand side of some shelves behind the counter.

argos edinburgh north bridge

It appeared that if you were to pick up a product ordered through eBay, you should also go to Collection point B. As far as I’m concerned, any signage behind the counter is for staff, not customers.

In my opinion, the large Collection B sign which hangs above the counter should also say Fast Track and eBay collection.