Review of BT Infinity Fibre Broadband

Written by Karen Bryan

BT homehub 5We had BT Infinity fibre broadband installed in late January 2015. I’d been thinking about upgrading from standard broadband for some time and took the plunge after BT finally offered a discounted price of £8 a month for BT Infinity 1 Unlimited (with speeds up to 38Mb) on a 12 month contract. I was originally quoted a standard price of £23 a month to upgrade to this product.

An engineer’s visit was required to activate the fibre broadband, which was scheduled for 10 days after agreeing to the new contract.

The engineer was from a company called Kelly Communications, who appear to be a subcontractor for BT. The appointment was for 1pm – 6pm, but the engineer phoned at 12.45 to ask if he could come early.

He did some work on the main phone socket, set up the Home Hub 5 router, then went away for a while, I assume either to the cabinet and/or the phone exchange. Upon his return, he checked that all our equipment could connect to WiFi.  The activation took around two hours in total.

I appreciated that the engineer wore protectors over his boots to avoid getting any mud on the carpets.

The engineer said that we had a download speed of 18Mb (double the speed achieved with standard broadband) and an upload speed of 3Mb (six times the speed achieved with standard broadband).

The engineer requested that I fill out an online questionnaire on his mobile phone about the activation. I’d have preferred to complete that in private. Not that I had anything bad to say about the engineer, but I think it would be more comfortable to the customer.

I have to say that I was a bit disappointed, as I didn’t notice much difference when loading pages on the large laptop which has a wired ethernet connection to the Home Hub router. I’ve had faster speeds on Three’s 4G mobile broadband on my phone. However, I did find it much faster to upload photos and videos on the wired connection on the fibre broadband than on the previous standard broadband

When I connected my mobile phone to WiFi, I was able to watch iPlayer in the living room. We thought that the WiFi signal received by the netbook in the spare bedroom was much better than before. I’m glad that we’re paying the same for fibre broadband, as we did for standard broadband, as I haven’t found fibre broadband to be as fast as I’d imagined. But maybe I was unrealistic.

We appreciate that part of the problem is the location of the router in my office.  The WiFi would probably be better if the router was located on the window sill in the hall next to the main phone socket. However, there isn’t an electrical socket there to plug in the router.