Written by Karen Bryan
We’ve been impressed by the customer service from Virgin Money. My husband decided to transfer his maturing Virgin Cash ISA (opened as a Northern Rock account before the takeover by Virgin Money) into another Virgin Cash ISA. He was offered a rate of 3% on a five years fixed rate account. This was 0.25% more than the interest rate paid on the fixed rate Cash ISA accounts available on the Virgin Money website. Quite unusual, as many financial institutions have a strategy of offering higher interest rate to lure in new customers.
My husband contacted Virgin Money twice by phone regarding the transaction. On both occasions his call was answered within a few seconds, no holding while being subjected to awful music, and the enquiry was dealt with efficiently. He received the paperwork for his new Virgin Cash ISA account five days after the maturity date of his previous Cash ISA account.
If only all UK banks and buildings societies offered such good customer service.