Written by Karen Bryan
I was hacked off to receive a text informing me that Vodafone are increasing the price for my monthly mobile phone contract from 1 November 2012. I’m on an 18 month contract until April 2013. I reckon that if you sign up to contract, that the price should remain the same throughout that contract. Evidently that’s not the case and Vodafone can increase their prices by up to 10% before they will allow you to cancel your contract without penalty.
Now, I have to admit that I didn’t read all the terms and conditions before signing up with Vodafone. I’ve had many pay monthly contracts for mobile phones and mobile broadband over the last decade, some lasting up to 24 months, and this is the first time that I’d been hit with a price increase from the provider during my contract.
My monthly line rental is due to increase from £26.00 to £26.60. However as I’m on a half price promotion from Vodafone, I assume the amount I pay will increase from £13 to £13.30. I wonder if Vodafone is planning to charge me £13.60 if there’s something in their terms and conditions exempting any price increase from the half price deal. Nothing would surprise me.
I think that mobile phone companies should be banned from introducing price increases to customers who are on a fixed tern contract. Click here to join the Facebook campaign to protest against the Vodafone price increases.