Vodafone UK: Working to Keep Existing Customers

Written by Karen Bryan

vodafone ukMy 24 month contract with Vodafone UK was due to terminate in November 2011. To save more money I’d been thinking of keeping my existing Samsung Jet phone, which is unlocked, and putting in a giffgaff sim. However the Jet had been playing up and both the original and spare batteries seemed to drain suddenly, not very useful if you’re out and about. I also thought that a smartphone would make it easier to do many tasks as I’d be able to download apps.

You have to give Vodafone 30 days notice if you don’t wish to continue with the contract. When I phoned Vodafone they offered me such a good deal that I signed up for another 18 months. My new monthly payment is £13 for 300 minutes, unlimited texts and 500mb of data plus a I got a free HTC Wildfire phone.

I was surprised because on many occasions in the past there was no serious attempt by my then mobile phone supplier to offer me anything tempting to stay with them, it was always a lot cheaper to get a new contract.

So the moral of the story is to give your existing supplier the opportunity to offer you a money saving deal. This is more likely to be granted if you’ve done some shopping around and know what the competition is offering. I was able to quote all the giffgaff prices during the call to Vodafone. Initially I was offered a 24 month contract but when I said I didn’t want to be tied in for so long, it was reduced to 18 months. I had a similar experience when renewing our home insurance, when our current supplier Direct Line took £48 off their renewal quote to match a quote from Churchill.